Shipping policy

Shipping Policy

Where Do You Ship?

We currently only ship within the United States, including all 50 states and U.S. territories (e.g., Puerto Rico, Guam, U.S. Virgin Islands).
We do not offer international shipping at this time.

When Will I Receive My Tracking Number?

Orders are processed and shipped from our warehouse in Asia. Please allow extra time for processing during holidays and peak sales periods. Typically, order preparationā€”including stocking and packagingā€”takes 3-7 business days. Once your order is ready for shipment, we will send you the tracking number. If you havenā€™t received tracking confirmation within 7 business days of payment, please contact us. Delays may occur if there are issues with your order, such as incorrect payment or contact details.

How Long Will It Take to Receive My Order?

Shipping times may vary due to factors like customs clearance, holidays, and weather conditions. However, we will keep you updated with any available information regarding your shipment.

The estimated delivery time is calculated as follows:

šŸ“¦ Estimated Delivery Date = Purchase Date + 3-7 business days (processing time) + Estimated shipping duration

For orders to the United States, the estimated shipping time is 10-25 business days, with most deliveries arriving within 12-14 business days.

Shipping Rates

Shipping fees are calculated based on the total value of your orderĀ 
Shipping costs will be clearly displayed at checkout before you confirm your purchase.

Shipping CommitmentĀ 

We stand by our commitment to timely delivery. If your order exceeds the specified delivery time, we offer a refund on the shipping cost (or a partial refund if shipping was free):

  • Mainland USA: 40 days
  • Other U.S. locations: 45 days

Risk-Free Shipping

If your order does not arrive within 60 days, you will receive a full refund for the affected item. Should your order be missing, please contact us at support@bigfootneverlies.com. We will investigate (typically within 3-5 business days) and arrange a replacement if necessary.

Shipping Disclaimer

We are not responsible for delays caused by carriers, weather conditions, customs inspections, or incorrect shipping information provided by the customer.

We do not ship to international destinations outside of the United States and its territories.

We appreciate your patience and understanding as we work to ensure your order arrives safely and as quickly as possible.

U.S. Duties & Taxes

  • For customers in the U.S., there are no additional duties or import taxes to be paid upon delivery.

  • All applicable taxes (such as state sales tax) are calculated and collected at checkout where required by law.

  • We do not collect or charge any customs duties, and you will not be responsible for paying customs fees when receiving your order.